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Vianey Angsten
Entrou em 16 de abr. de 2021
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Última atividade em 06 de jun. de 2024
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Atividade mais recente por Vianey Angsten
Vianey Angsten comentou,
Thank you! unfortunately I haven't got any update or solution from Zendesk. We keep seeing that message on our Support site and at this point we are considering moving out of Zendesk. This is very frustrating. It shouldn't be this hard to communicate with Zendesk Support. Thanks again for trying.
Exibir comentário · Publicado 06 de mai. de 2024 · Vianey Angsten
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Vianey Angsten comentou,
Yes! we've been with Zendesk for 7 years and the service has declined in the last years! I've been trying to fix an invoice for more than a month now, and they just close my tickets saying they'll fix it and then nothing happens. I opened 3 tickes so far with same result. So frustrating.
Exibir comentário · Publicado 29 de abr. de 2024 · Vianey Angsten
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Vianey Angsten comentou,
Is it possible to brand the Tab on Teams? We would like the Tab on Teams to be named same as our Help Desk Team. Change the logo would be great too. Is it possible?
Exibir comentário · Publicado 19 de mai. de 2022 · Vianey Angsten
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Vianey Angsten comentou,
+1....I have been struggling trying to find a way for agents to fill a custom form. Filling a form from the support site is not a nice experience. The fields are very small, you don't see the description field, etc. We definitely need this!
Exibir comentário · Publicado 16 de jun. de 2020 · Vianey Angsten
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Vianey Angsten comentou,
This is happening to us too but only when the agent clicks on the 'Tags' fields. I opened a ticket today and I am waiting for Zendesk to get back. Please let me know if you find a solution. Thanks!
Exibir comentário · Publicado 13 de ago. de 2019 · Vianey Angsten
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