Clayton Waters

James Hanley we would love to participate in the beta for this feature! 

@... any updates on supporting markdown in side conversations? The last update on this topic is from 7 months ago. Our support agents continue to look silly as their signatures are going out with what appear to be extraneous characters. Our team knows about removing the signature from outgoing side conversation emails, but this is a persistent annoyance. 

Hey Jessie,

Here's what I've experienced:

We've customized our Zendesk theme, including adding the following to the Header portion of the theme:

However, it looks like when you choose a logo in your Guide settings that Guide creates a that uses the logo as the og:image:

Is there any way to make Guide NOT do that? We want to specify a custom image to be displayed when any of our Guide links are shared.

Link to our Guide: https://get.brushfire.help/hc/en-us/.