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Greytip Software Pvt Ltd

Entrou em 16 de abr. de 2021

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Última atividade em 19 de jan. de 2023

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Atividade mais recente por Greytip Software Pvt Ltd

Greytip Software Pvt Ltd comentou,

Comentário na comunidade Feedback - Admin Center

We need the option to download Team Members and even End user data on Excel for audit purposes hence it is very important for us. Hoping to see this option soon.

Exibir comentário · Publicado 28 de set. de 2021 · Greytip Software Pvt Ltd

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Greytip Software Pvt Ltd comentou,

ComentárioUsing AI agents for email and web form

Does total no. of answer bot emails sent, count against your total allowed API call limit based on no. of resolutions limit in your plan?

Exibir comentário · Publicado 26 de mai. de 2021 · Greytip Software Pvt Ltd

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Greytip Software Pvt Ltd comentou,

ComentárioReporting and analytics admin questions

Hi Chris! The screen capture link that you provided is not working. I am getting "page not found" message.

Exibir comentário · Publicado 20 de abr. de 2021 · Greytip Software Pvt Ltd

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Greytip Software Pvt Ltd comentou,

ComentárioReporting and analytics admin questions

I create a report using the metrics that I need. They all come in columns and the values as one row when I visualize it by Table using Visualization. In Insights, I could swap the columns and rows so that I do not have to scroll to the right to see the value of all metrics. How do I do this in Explore?

Exibir comentário · Publicado 19 de abr. de 2021 · Greytip Software Pvt Ltd

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Greytip Software Pvt Ltd comentou,

ComentárioExplore recipes

I have the same issue as Emma. Anyone figured this out yet? Zendesk team-Please advise. We didn't have to do this in Insights as we had set the working hours in the schedule. How can we get this working in Explore? We report out metrics like response and resolution time in business hours which in our case is 9:30 am to 6:30 pm.

Exibir comentário · Publicado 19 de abr. de 2021 · Greytip Software Pvt Ltd

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Greytip Software Pvt Ltd comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Any update on this? I would like the agents not to miss out any important information for the client

Exibir comentário · Publicado 17 de ago. de 2017 · Greytip Software Pvt Ltd

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