Lester
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Lester comentou,
@James Yes, we used the Zendesk API. First off we created a cron job to sync the bugs from our Engineering system and create the articles in Zendesk. We stored the Zendesk article reference in t...
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Lester comentou,
We had a similar issue. Some bug can take a while to fix and we didn’t want to have tickets open for that long. We’d never know if they were fixed anyway and didn’t want that manual step to have to...
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Lester comentou,
+1 for this too. We have users who cc their own Support team who use Zendesk. Chaos ensues as the various ticket systems send acknowledgements
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Lester comentou,
Hi Bob I don’t like having tickets open that relate to bugs as I have no control over when they will be fixed. I don’t like 2 year old tickets floating about and it relies on us knowing something c...
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Lester comentou,
I do something similar Firstly, you’ll need to go into Settings -> Extension and setup a new HTTP target. URL: https://<your domain>/api/v2/tickets/{{ticket.id}}.json Method: put Comment type: JS...
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Lester comentou,
Difficult to be 100% sure, but my guess is with the next reply time. The next reply time is based on the oldest unanswered customer comment. So wondering if you have a comment from 6 months ago wh...
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Lester comentou,
Sadly not. Beyond some way of showing the links in place of the images I don’t think there is an elegant solution
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Lester comentou,
We have situations where we provide specific companies access to specific forms based on a tag on the organization. Perhaps you could use a similar approach by reading a tag from the users profile,...
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Lester comentou,
Looks great. Out of curiosity, how to do you handle cases were the user hasn't downloaded the pictures because of their email client settings?
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Lester comentou,
Just throwing my +1 in the hat. Kinda annoying that the helpcenter behaves differently to the standard zendesk email. If you mix both HC and normal Zendesk support, customers don't know if they can...