Massimo DiDio

1. Comunidade
2. Zendesk Suite Q&A
3. Auto assign tickets on first reply

ok I found the solution. remove the Update via | Is | Email: and add  Privacy is Ticket has public comments.     

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• Massimo DiDio
• Criado 29 de maio de 2018 07:25
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Auto assign tickets on first reply

Thanks Diogo.    However, that is exactly how I have got it set up. It just doesnt fire when I leave a public note on a unassigned ticket.   Any other thoughts? Struggling to get this working and i...

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• Massimo DiDio
• Criado 29 de maio de 2018 07:21
• 0 voto

1. Comunidade
2. Discussion - Tips and best practices from the community
3. Adding a notification banner to your Help Center v2

not sure it has been asked already, but looks like the banner is not working for mobile site.  Any ideas?

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• Massimo DiDio
• Criado 26 de maio de 2018 07:06
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Auto assign tickets on first reply

I have also moved the trigger at the very top but still no luck. Cant find other suggestions on other sites. Can you help zendesk?

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• Massimo DiDio
• Criado 24 de maio de 2018 11:02
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Auto assign tickets on first reply

Hi    this is not working for me.  I have it set up as it was when inactive.  I simply activated as suggested but deosnt auto-assign to agent when they reply via the support portal    any idea?

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• Massimo DiDio
• Criado 22 de maio de 2018 21:32
• 0 voto