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Shawn Amsberry

Entrou em 16 de abr. de 2021

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Última atividade em 30 de jun. de 2022

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Atividade mais recente por Shawn Amsberry

Shawn Amsberry comentou,

ComentárioUsing themes and customizing your Help Center

I'm successfully able to autofill only one custom field in a ticket form using the script.js file.  My method is:
if(ticketForm == 7386956538260) {
$('.form-field.request_subject').hide(); // Hide subject
//Auto-fill fields//
$('#request_subject').val('Agency/Application SPOC change request');
$('#request_custom_fields_21608582').val('zendesk_assistance');
$('#request_custom_fields_21626618').val('User_Management_incl_Permissions_ID_Req_/_Passwd_Reset_etc');
$('#request_custom_fileds_21617267').val('Zendesk_Support_Portal');
}

My subject, a standard field, and field 21608582, a custom field, are auto-filling successfully.  The other two fields are not auto filling.  

Any insight?

Shawn A.

Exibir comentário · Publicado 30 de jun. de 2022 · Shawn Amsberry

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Shawn Amsberry comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

At the Oregon E-Government Program we see the same thing.  Very similar circumstances where the vast majority of our end users are state employees of various agencies.  Some of those have malware checkers that cause the feedback to go bad without any action from the actual requester.  Maybe just changing the order of the feedback links on the satisfaction survey email?  I don't know but it causes inconsistencies in our data too.

 

Exibir comentário · Publicado 09 de mar. de 2022 · Shawn Amsberry

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Shawn Amsberry comentou,

ComentárioUsing themes and customizing your Help Center

Is it possible to autofill a field that is a dropdown menu field?  Or does that only work for text entry fields?  I can successfully hide fields on various forms and autofill text fields like the subject and description, but I have not been successful with drop menus.

Thanks!

Exibir comentário · Publicado 26 de jan. de 2022 · Shawn Amsberry

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Shawn Amsberry comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Another vote of support for this kind of functionality.

We would use it quite a bit at the Oregon E-Government Program.

Thanks

Exibir comentário · Publicado 11 de ago. de 2020 · Shawn Amsberry

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