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Adam Prince

Entrou em 16 de abr. de 2021

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Última atividade em 06 de mai. de 2022

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Adam Prince comentou,

ComentárioWeb Widget (Classic) documentation

We have SLAs tied to assigned Priority values, we can make that an available field in the form shown through the Web Widget?

Exibir comentário · Publicado 18 de mar. de 2022 · Adam Prince

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Adam Prince comentou,

ComentárioTeam members and groups

HI @...,

Thanks for that quick reply! To be clear, this workflow would be for when new tickets comes in from a specific Organization, we'd like a trigger to send a notification to OTHERS at that same Organization, not necessarily the people submitting the ticket. Is that doable following steps on that article?

-Adam

Exibir comentário · Publicado 24 de jun. de 2021 · Adam Prince

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Adam Prince comentou,

ComentárioTeam members and groups

Hi!

Is there a way to create a Group of End Users? Essentially, we're trying to create a trigger to go to a set of higher up client contacts for new Urgent priority tickets that come through from that same client.

Thanks!

Exibir comentário · Publicado 23 de jun. de 2021 · Adam Prince

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Adam Prince comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Yep, same, would be great to allow for hyperlinking within a ticket form! We've worked around the issue, but using a link in the respective fields' descriptions and shortened them using a link shortening tool, but a way to hyperlink standard text would be great!

Exibir comentário · Publicado 05 de out. de 2020 · Adam Prince

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