Zenjob

+1

I've been working with Zendesk for almost 5 years now and my whole team has been complaining about this for almost the same time. 

Same reasons: they hear that tone in their dreams..

Thank you Maksims.

That is really helpful! And I see your point of looking only at the time between answers. That's what I initially looked for.

Cheers.

Thank you Carlos!

Hej Product Team,

I am also waiting for more than 2 years on a proper reporting on macros. 

I have done so with tags, but to be honest it is not scalable at all. As Explore seems to be the one tool to do it. Please integrate that feature as soon as possible.

Cheers

Hi there, 

are there any updates on this issue?

I am also looking into reporting the average reply time.

Thanks in advance!