Mike W - DM

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Ability for admins to logout agents

I know my organization would benefit from the ability to remote log in / out as well. It seems like a basic 'feature' that is missing IMHO.   Mike

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• Mike W - DM
• Criado 20 de fevereiro de 2019 16:41
• 1 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Operational Dashboards: How do you monitor your Zendesk real-time?

Geckoboard uses some sort of API hook to pull the data every 10 minutes direct from your ZD instance, so it's not limited by any sort of 24 hour cycle. Sorry if that info is not 100% technically ac...

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• Mike W - DM
• Criado 11 de outubro de 2018 13:45
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Operational Dashboards: How do you monitor your Zendesk real-time?

We use Geckoboard to display near real-time Zendesk support and Zendesk chat data. https://www.geckoboard.com The Geckoboard data is refreshed every 10 minutes, so while not exactly 'real time' it ...

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• Mike W - DM
• Criado 11 de outubro de 2018 12:54
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Admin tool request: List of suspended users

Agreed, this would be a very useful tool.  

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• Mike W - DM
• Criado 15 de outubro de 2014 19:17
• 0 voto