Erica C.

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

Mark Kindy you are missing context from this article https://support.zendesk.com/hc/en-us/articles/4408826088730 that outlines changes to sorting in views, not only user profiles.  

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• Erica C.
• Criado 23 de junho de 2022 13:04
• 1 voto

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

Bob Sherer Heads up about this announcement from last month: https://support.zendesk.com/hc/en-us/articles/4408826088730-Announcing-changes-to-views-sorting-and-ordering  What you're seeing some ca...

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• Erica C.
• Criado 28 de abril de 2022 19:54
• 9 votos

1. Zendesk updates
2. Announcements
3. Announcing changes to views pagination and sorting user profile pages

Y'all WHAT?  We typically have a hundred or more pages of tickets... you're telling me I either have to make dozens of different views (that I can only find by going out of the support system into ...

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• Erica C.
• Editado 28 de abril de 2022 16:52
• 29 votos

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Sending a Scheduled Query in Explore

+1 for scheduling queries instead of dashboards.  Every single one of our 58 agents currently receives personalized productivity reports several times a day through Insights.  Now I have to setup 5...

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• Erica C.
• Criado 25 de maio de 2021 22:56
• 3 votos

1. Comunidade
2. Tips from users - Zendesk Suite
3. Tip: Displaying Subsection list on Category page

huge, HUGE thanks to all of y'all who contributed to this post.  You all saved me from totally destroying my own help center since I don't really know what I'm doing when it comes to updating the t...

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• Erica C.
• Criado 25 de junho de 2020 16:57
• 0 voto