David Brown
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Atividade recente por David Brown-
We need a way to activate and deactivate SLAs, not simply delete them. I have a feature request created for this.
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For the time being, my workaround is to add some impossible "ALL" condition combos, and being that all of my ticket forms use "type" as an attribute field, I set policy such that "type is question"...
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Will there still be inline indications of a side conversation having taken place? Today they look like internal comments, it is very obvious to all agents that a side conversation has taken place. ...
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That's no good, but another approach in the meantime is to just use the query bar instead of the filters and search using tags:tag_name provided that you know the tag taxonomy that you are looking ...
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CJ Johnson if true, this is not great. I use the restricted section effectively as a space for on-demand training, with articles containing instructional videos. I really would like a means to know...
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Zac Garcia I am certainly open to discussion, that is perhaps the best way to have a better understanding of our workflow, needs, and use case(s).
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I cloned the default dashboards and queries, then I could make any change I wanted to my custom dashboards.
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Why are images not included in the print? It would be handy if the images were included in the pdf. For now, it looks like a printout of an email string, which is not entirely useful in my case of ...
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I really need group nesting as well, the :: syntax as is used with macros would be great. I have 66 groups and counting and most could be nested as sub-topic groups. First select high level group o...
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Solution to force ticket status to On-hold even with end-user update (this is also using triggers mentioned in my prior post): set trigger - Meet All Conditions: ticket is updated, role is end-user...