A.J. Bouchard

1. Comunidade
2. Feedback - Help Center (Guide)
3. Feature request - Enable hyperlink rendering for Ticket form submissions

Hi Kasper Sorensen Thanks for your reply! We do have the rich text editor experience enabled. What we've experienced is that the users submitting the form do not bother manually hyperlinking the th...

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• A.J. Bouchard
• Criado 29 de novembro de 2021 22:39
• 3 votos

1. Comunidade
2. Feedback - Admin Center
3. "Viewing Business Rules": Add Read-only permissions for business rules and Rule Analysis tool to custom role options

Hi Alina Wright  "I would also love to learn more about how granular you'd need to control these broken out permissions. Would you need to restrict adding trigger by agent by group? Brand, organiza...

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• A.J. Bouchard
• Criado 27 de outubro de 2021 21:50
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Ticket Form Improvement

I agree! Business needs will often change over time. Here's one use case I've had to deal with: A set of forms is initially setup one way, and there's an optional field being shared across all of t...

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• A.J. Bouchard
• Criado 14 de outubro de 2021 23:59
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. UX Improvements - a collection

"Searching groupsSearching for groups seems to return exact matches only. Again, I have over 400 groups. Remembering the exact name for all of them is a chore. We have prefixed a lot of them per br...

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• A.J. Bouchard
• Criado 7 de outubro de 2021 20:03
• 3 votos

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Understanding Guide roles and privileges

I just created this Guide Product Feedback Post: Separate out the privileges for Help Center Set Up and Customization from the Manage Guide permissions Please go up-vote the post if this applies to...

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• A.J. Bouchard
• Criado 17 de agosto de 2021 22:47
• 2 votos