A.J. Bouchard
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Scheduled delivery is deleted when author is changed to end-user
Use Case / Problem to solve / Business impact of limitation or missing feature Agents who are owners of scheduled deliveries are typically reporting analysts, team managers, or admins. When these a...
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"Viewing Business Rules": Add Read-only permissions for business rules and Rule Analysis tool to custom role options
Feature Request Summary Add a read-only permission to the custom role options for the business rules pages and Rule Analysis page/tool. They can read and dig into the rules for their analysis, but ...
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Separate out the privileges for Help Center Set Up and Customization from the Manage Guide permissions
Feature Request Summary Separate out the privileges for Help Center Set Up and Customization from the Manage Guide permissions. Use Case Many agents need to be given Manage Guide permissions so t...
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Feature request - Enable hyperlink rendering for Ticket form submissions
Feature Request Summary: Enable hyperlink rendering for Ticket form submissions. Description/Use Cases: When a user submits a form, any URL's in the Description field should be hyperlinked ...