Rob Baker
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Rob Baker comentou,
I can share with others how we worked around this limitation. We simply amended the notify requester of comment update trigger to add a tag called ir_completed . Then we created a corresponding vi...
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Rob Baker comentou,
Is there an update on this request? We have an automation that force assigns unassigned tickets that are aging beyond our max SLA, and doing so of course changes the status from New to Open, losin...
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Rob Baker comentou,
Interesting. Thats probably because the triggers fire asynchronously and your CC field is not actually updated before the next trigger fires. Maybe try an automation instead where you won't have ...
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Rob Baker comentou,
@Kyle the Zendesk AEs just sent this out in their May updates outreach email. Try it and let us know how it goes! https://support.zendesk.com/hc/en-us/community/posts/115007507688-How-to-send-auto...
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Rob Baker comentou,
This was great @lindsay! I started with Part 3 after we suffered a bot attack that generated a bunch of unwanted tickets this week. It would be nice if the organization object exposed in Help Cen...
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Rob Baker comentou,
This was awesome and super helpful as a boiler plate. I simplified quite a bit by just using a custom Organization field called Account Owner Email that I fed in to dynamic content by using a sing...