David Arnspiger

Socorro,

Thank you.  That solved it.  I just eliminated a bunch of annoying emails to IT with that one little fix.  Not sure why I hadn't seen it that way myself.  Sometimes you just need other eyes on the problem.

Thank you.

Dave Arnspiger

Quality Analyst

Forney Industries.

We share ZenDesk with out IT team.

We have circumstances where a ticket is submitted by someone on a specific team, Customer Support in the case I am dealing with, and the Assignee and Group on the ticket are "-".

I would like to have a way to have a trigger set the assignee to the person who submitted the ticket.

I have not found a good way to accomplish that.

Any suggestions?

NOTE FOR ZENDESK:  Let us test for Submitter in a trigger!

Add one more voice to the call for this.

I only have two on my screen, but they are from tickets that were closed over a month ago.  They ought to age out of that view or something.

I find it odd I don't get more in the list.

I don't know why that is.