Michael Mangano

I inquired about the following and was advised by support to submit product feedback for enhancement consideration.

Is there a way for out of office email responses (auto-replies) to be recorded within a Zendesk ticket as a comment? The Out of Office app requires agents to set themselves as out of office within Zendesk which doesn't work for us. We simply want to capture the out of office auto-reply email (Gmail) within the ticket so that the agent who sent it can be notified in the ticket instead of monitoring email separately and assign it to someone else.

Support felt there that there would be value in a feature to keep agents in the loop of Out of Office notifications sent through external email.