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Kraven

Entrou em 15 de abr. de 2021

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Última atividade em 27 de out. de 2021

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Kraven comentou,

Comentário na comunidadeDiscussion - Zendesk on Suite best practices

@Jeremy, as an e-commerce site with a relatively high volume of customer contacts through ZD, we've found that this process has not negatively impacted our NPS scores since we implemented this over a year ago. Wording is key of course.

The timeline we utilize is as follows. An automation sends a reminder after 48 hours for Pending tickets, and Solves at 72 hours. Solved tickets send an automated survey (with a SurveyMonkey link) at 5 days, and Closes the ticket at 7 days after Solve.

Exibir comentário · Publicado 27 de mai. de 2015 · Kraven

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Kraven comentou,

Comentário na comunidadeDiscussion - Zendesk on Suite best practices

We have something like this already in place. Another trick that helps to ensure that reps don't mistakenly set the wrong status is to have macros set the status for them.

Exibir comentário · Publicado 26 de mai. de 2015 · Kraven

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