AimeeS

Why is bcc so hard that it can't even be added to a roadmap??? It's literally in every other email system everywhere by everyone for 30 years, except zendesk.  I need to be able to send the same email to a couple customers at a time but it's not okay/very unprofessional to expose their addresses. It creates a lot of extra work to do them singly. If I have an agent do it in their own email, then nobody else can find them. bcc is by far the simplest solution.