Jeremy Flanagan
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Jeremy Flanagan comentou,
@Heather R +1 We see this all the time with out custom field for categorizing the reason for the inquiry. It's frustrating to create reports that use tag instead of custom field to make sure the hi...
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Jeremy Flanagan comentou,
Thanks for the reply Andrew, and your argument makes absolute sense, but it indeed sounds like there are conflicting functionalities at work. In regards to CSAT, the primary issue was being able t...
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Jeremy Flanagan comentou,
At the suggestion of some experts in your analytics dept, we recently changed our flow for handling bad csats by closing out tickets immediately when the requester rates their experience. Previousl...