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Wendi Mills

Entrou em 15 de abr. de 2021

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Última atividade em 17 de out. de 2022

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Wendi Mills comentou,

ComentárioReporting for Talk

Are call back included in the Incoming and Call Answered metrics? 

Exibir comentário · Publicado 17 de out. de 2022 · Wendi Mills

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Wendi Mills comentou,

Comentário na comunidade Feedback - Voice (Talk)

I would like a report that shows Total Agent Online Time. This is shown under talk but I would like a report that I can view by date. My KPI's are customer satisfaction driven. I require my agents to maintain a specific set online time so that customer calls are answered in a timely matter. If I am not able to capture that data daily then I am not able to go backward and report on it. 

Exibir comentário · Publicado 22 de out. de 2018 · Wendi Mills

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