Meghan

1. Support
2. ...
3. Attachments and CCs
4. Can I automatically CC all users in an organization?

I understand there is no way to cc all organization's users automatically, but is there a way to add a single cc to all correspondence within an organization? i.e. bob ordered something and we repl...

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• Meghan
• Criado 30 de março de 2023 16:20
• 0 voto

1. Guide
2. ...
3. End-user guide for Help Center
4. About help center end user search

Was there a recent update to this (like today?), search results are pulling in articles without the keyword and seem to have flipped the sort order we were seeing yesterday and it's causing some ma...

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• Meghan
• Criado 15 de dezembro de 2022 18:18
• 1 voto

1. People
2. People advice and troubleshooting
3. How can I add a secondary email address to a user account?

Do additional emails automatically get cc'ed on emails to that person?

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• Meghan
• Criado 28 de setembro de 2022 18:07
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Zendesk Search should look into attachments

upvote to this! So sad that it doesn't currently work this way. It has hindered me greatly. 

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• Meghan
• Criado 2 de fevereiro de 2022 17:27
• 2 votos

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Ability for admins to logout agents

need this feature. another upvote. It's been requested for 5 years straight. 

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• Meghan
• Criado 28 de janeiro de 2022 18:19
• 3 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Auto Processing Rules for Suspended Tickets

Any update ZenDesk? Recovering 20 emails a day, and this directly affects our levels of customer support. I have a 1 hour turnaround, except for these suspended tickets and I find it unacceptable. 

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• Meghan
• Criado 5 de março de 2020 13:24
• 0 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Zendesk Voice: New call notification through speakers, call through headset

+1 for this functionality, implementing this into a call center that is seasonal, during the slow season, they may be in a different tab or not have the headset on, it would be great to have the op...

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• Meghan
• Criado 24 de janeiro de 2019 20:21
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Preview text as customer is typing

+1

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• Meghan
• Criado 8 de dezembro de 2018 18:51
• 1 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. How do you format tables in Help Center?

+1 on the formatting of the table... column text running together, not showing border, coding in cell buffer seemingly has no effect. It's like any type of style markup is not working properly... p...

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• Meghan
• Criado 7 de setembro de 2018 11:34
• 2 votos

1. Comunidade
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

+1

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• Meghan
• Criado 23 de agosto de 2018 13:47
• 0 voto