Greg Pope

1. Comunidade
2. Discussion - Tips and best practices from the community
3. How to Backup your Knowledge Base (no coding required, all platforms)

Hi Patrick. That worked and we were able to download the backup. Thank you. We look forward to testing the import app too.

• Visualizar comentário
• Greg Pope
• Criado 10 de agosto de 2017 23:48
• 0 voto

1. Comunidade
2. Discussion - Tips and best practices from the community
3. How to Backup your Knowledge Base (no coding required, all platforms)

Hi Patrick. I started a backup on 7/28 but the app says it's still "IN PROGRESS" so I assume it got hung up somewhere. Our HC is private, does that matter? Any other ideas?

• Visualizar comentário
• Greg Pope
• Criado 1 de agosto de 2017 14:50
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

+1

• Visualizar comentário
• Greg Pope
• Criado 21 de março de 2017 00:18
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Need a placeholder for satisfaction reason

+1 We need the reason placeholder for the exact same use case (a bad rating triggered email).

• Visualizar comentário
• Greg Pope
• Criado 27 de setembro de 2016 16:34
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ability to merge organizations

We need this too.

• Visualizar comentário
• Greg Pope
• Criado 5 de agosto de 2015 19:45
• 2 votos

1. Comunidade
2. Discussion - Tips and best practices from the community
3. Show less than 6 articles on Category.hbs template

Only that the ones with over 6 articles are still two separate links (although you almost can't tell now that they're side by side, both going to the correct url, and I've changed the Morelink's cl...

• Visualizar comentário
• Greg Pope
• Criado 24 de julho de 2015 14:41
• 0 voto

1. Comunidade
2. Discussion - Tips and best practices from the community
3. Show less than 6 articles on Category.hbs template

Thanks Wes. I switched back to the code at the top of this page and made sure our other js wasn't interfering, and that helped a little bit more (screenshot below). This might work in the meantime ...

• Visualizar comentário
• Greg Pope
• Criado 24 de julho de 2015 14:24
• 0 voto

1. Comunidade
2. Discussion - Tips and best practices from the community
3. Show less than 6 articles on Category.hbs template

I'm still getting duplicate links, but now they're side by side which is better.

• Visualizar comentário
• Greg Pope
• Criado 23 de julho de 2015 21:29
• 0 voto

1. Comunidade
2. Discussion - Tips and best practices from the community
3. Show less than 6 articles on Category.hbs template

Thanks for the suggestion Frank, but nope. This is what I got when I tried: For some reason the count caps out at 6, too.

• Visualizar comentário
• Greg Pope
• Criado 22 de julho de 2015 14:37
• 0 voto

1. Comunidade
2. Discussion - Tips and best practices from the community
3. Show less than 6 articles on Category.hbs template

I'm also having trouble with a double link after limiting our displayed articles to 3 and adding the More... link. Has anyone found a way to take out the default "See all...articles" link? The trou...

• Visualizar comentário
• Greg Pope
• Criado 21 de julho de 2015 17:55
• 0 voto