Tony Roma

1. Comunidade
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Thanks to the team for wrestling with this. Deciding how to handle breadcrumbs with something like this is a tough challenge. It never worked very well when we were using WordPress.

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• Tony Roma
• Criado 3 de janeiro de 2018 19:39
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

@Michael: Do you have breadcrumbs above the article content? I'm wondering what that would look like with an article posted in multiple sections.

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• Tony Roma
• Criado 15 de dezembro de 2016 18:51
• 1 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

@Steve Thanks for mentioning Madcap Flare. I'm looking into it now as a possible content authoring and management tool. Zendesk is a ticketing system that has tacked on other functions and features...

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• Tony Roma
• Criado 13 de julho de 2016 17:02
• 1 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Help Center user segmentation using Google Analytics custom dimensions

Hi Sandra, Just getting back to metrics after focusing on my main responsibility as Insightly's product writer for a bit. (The Many Hats situation of life at a start-up!) Our custom dimension is av...

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• Tony Roma
• Criado 25 de fevereiro de 2016 19:56
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Help Center user segmentation using Google Analytics custom dimensions

Hi Sandra, I guess we're on the right track. :) Ours is a User-level metric, so I believe it will be applicable across reports through segmentation. Once we've updated our code and answer a couple ...

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• Tony Roma
• Criado 11 de fevereiro de 2016 21:49
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Help Center user segmentation using Google Analytics custom dimensions

Hi Sandra, I've run into the same problem. I took a class from a very helpful Google Analytics consultancy called LunaMetrics which helped me catch this. They've also proposed a solution: If the cu...

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• Tony Roma
• Criado 9 de fevereiro de 2016 20:09
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. Help Center user segmentation using Google Analytics custom dimensions

Updated to reflect a better workflow and avoid using ga('send', 'pageview'); We're trying to segment actions based on user tags for paid customers, staff, other (logged in, other tags), and anonymo...

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• Tony Roma
• Criado 29 de dezembro de 2015 15:59
• 0 voto