amy
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amy criou uma publicação,
views should include the condition "subject"
creating this on behalf of customer currently views doesn't support the condition "subject", so one cannot really restrict the display of tickets depending on subject line. while it's possible to...
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amy comentou,
Hi Javier, I'm afraid that's not quite possible - it's done by design that whenever a ticket gets assign, the status will automatically get change from "new" to "open" Sorry about that :( -amy ...
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amy comentou,
Hey guys, Thanks for the feedback. We've a similar discussion "Allow ability to reopen closed ticket" in https://support.zendesk.com/forums/1848/entries/57109, and I'm not sure what the team thin...