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John

Entrou em 15 de abr. de 2021

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Última atividade em 02 de jun. de 2023

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John comentou,

Comentário na comunidade Feedback - Help Center (Guide)

Ditto. Not just for KC app, please give us an option to exclude any articles from indexed by the Zendesk default search. This is important when we don't have multiple category filter for default search (we only have it for API but this currently don't support Semantic search).

Something like this...

Exibir comentário · Editado 29 de mai. de 2023 · John

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John comentou,

ComentárioUsing help center search

Hi Zendesk,

I have confirmed that our HC is not yet enabled for Semantic search by checking the element. When can we expect this feature to be available for us?

-- UPDATE --

Actually I realized it was only enabled in LIVE theme but when previewing another theme in development, Semantic search is not enabled. It would be great to have the feature enabled consistently for testing during development.

Exibir comentário · Editado 23 de mai. de 2023 · John

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John comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

I reached out to Zendesk support and they confirmed there is no way to set a SLA target for tickets returned/reopened by light agent through internal comment. So the new SLA feature is a no-go for most of us with light agent managing communication of full service clients. Unfortunate, since the new SLA looked promising..

Exibir comentário · Publicado 10 de mai. de 2017 · John

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John comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

I first thought this was bug.. well I hope it is a bug that gets addressed because this is absolute show stopper for larger companies with a lot of full service clients...

Exibir comentário · Publicado 02 de mai. de 2017 · John

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