Seth Wylie

1. Comunidade
2. Zendesk Suite Q&A
3. View deleted tickets

Great :-) Glad I could offer some help

• Visualizar comentário
• Seth Wylie
• Criado 24 de março de 2016 20:08
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. View deleted tickets

I think this is the documentation that will help you out: https://support.zendesk.com/hc/en-us/articles/203662436-Creating-custom-reports-and-dashboards-in-Insights-Plus-and-Enterprise-#topic_wtn_d...

• Visualizar comentário
• Seth Wylie
• Criado 24 de março de 2016 19:34
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. View deleted tickets

Yup! I'm personally only looking for the IDs of tickets that have been deleted, but I imagine that you could pull in additional attributes. I have: What = "# Tickets Deleted" http://cl.ly/3u1J253...

• Visualizar comentário
• Seth Wylie
• Criado 24 de março de 2016 19:11
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. View deleted tickets

I have a report set up to show me deleted tickets. You would need a level of Zendesk that has Insights, though...

• Visualizar comentário
• Seth Wylie
• Criado 24 de março de 2016 18:47
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Erin, many thanks for the thoughtful reply. I'm new to this conversation, so it's extremely timely. We have only one customer who's really held our feet to the fire about this. We're going to simp...

• Visualizar comentário
• Seth Wylie
• Criado 19 de outubro de 2015 17:35
• 0 voto