Satia Stevens
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Satia Stevens comentou,
We also need the ability to merge Organizations. Sometimes Orgs are incorrectly created with a new name, and when we can't merge, we lose historical ticket volume data because it isn't attributed t...
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Satia Stevens comentou,
Hi Erin, Thanks for following up. Reading through the threads, it seems we have the same use case as was stated by other customers: We add a private comment to the ticket if there is information ...
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Satia Stevens criou uma publicação,
Feature Request: Triggers - Action: Add Internal Note as a trigger action
Não planejadaTriggers have lots of Actions, but those don't include the ability to add an Internal Note. In some instances, if a case meets certain conditions, adding an Internal Note (with pre-fab text like a ...