Rosie

Thank you Wes! Does this not error because they are 'required' fields? Is there a way to make them auto-fill with some sort of content?

Our workflow means that we have a few different ticket forms.

Not every ticket form requires a attachment, subject or description, so I need a way to hide these 3 fields but only on certain forms. 

I do understand that this is not possible on Zendesk, but am thinking there must be a way to do this with coding.

Could anyone offer some example code where they have managed this? Or any tips? 

Zendesk - this is something massively lacking. I hope the ability to do this will be implemented soon.

Hi Jessie! As I have multiple brands, I want the email template to be in a different font - so I'm using triggers to send a different email template. At the moment the font is the same on all of them, so I want the placeholder/comment text to be in a different colour. 

I need to change the colour of the text on an email template trigger I have set up. 

The placeholder I'm using is {{ticket.latest_public_comment_formatted}}.

Rather than the agents having to change the font every time they send a reply, I want this to happen automatically via the email template I have set up.

Is this possible? Seems like it would be a simple thing to do but I can't find details anywhere.