Colin Piper
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Colin Piper comentou,
I found some of my notes on using the http target: HTTP target Title: Update Zendesk Ticket Url: https://domain.zendesk.com/api/v2/tickets/{{ticket.id}}.json Method: PUT Content Type: JSON Basic Au...
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Colin Piper comentou,
I posted a tip a long while back on how to do this with a url target. ://support.zendesk.com/hc/en-us/community/posts/203464558-Setting-the-default-reply-email-address-using-a-trigger However usin...
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Colin Piper comentou,
@Ben, if I can add some clarity from a customer to customer perspective. Automations as you say require you to nullify the conditions before they can save. This is to say that once the automation h...
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Colin Piper comentou,
I created a custom field with the names of the people in one of my teams and this field is used to "assign" the ticket when escalated. They can create views based upon this custom field and I clear...
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Colin Piper comentou,
Hi Joseph. Always good to hear how things work internally at Zendesk. We escalate between support teams in a similar way. Instead of tagging the tickets I add a private comment to the ticket via a...
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Colin Piper comentou,
Justin, your post has made me go look at my Groups as I have 13. Was that too many? After review, it is not the number that matters but those rules that you gave (no-one in more than 2 groups etc) ...
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Colin Piper comentou,
Matthew, the answer is yes, setting a field with business rules will ignore dependencies except for permissions. So the ticket will be marked as solved. What I do is to run another rule ahead of ...
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Colin Piper comentou,
I will revalidate this post as soon as I get a moment.
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Colin Piper comentou,
We should be careful not to mix two things up. A ticket of type "task" always could have a due date and it has long been asked for this to also include a time. Any other type of ticket historically...
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Colin Piper comentou,
Just a quick note to say that a change seems to have broken this. When I blank out the custom date the filed is populated with "undefined NaN, NaN" and the ticket cannot no longer be submitted. I h...