Matthew Searle

1. Comunidade
2. Tips from users - Zendesk Suite
3. Up-spec your C-Sat with Mr. Smiley and Mr. Sad!

I love this tip! We did this of our own accord about 18 months or so back and saw an instant uptick in our response rate.

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• Matthew Searle
• Criado 25 de janeiro de 2017 01:56
• 0 voto

1. Comunidade
2. Zendesk on Suite best practices
3. Zendesk on Zendesk: Bump Bump Solve

I'm just about to implement this on our account, but we have a few custom fields that we require to be filled in before a ticket can be solved but not before pending. Would the automation still set...

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• Matthew Searle
• Criado 11 de junho de 2015 08:59
• 0 voto