Kevin van de Riet
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Kevin van de Riet comentou,
Hi Graeme Carmichael, This setting looks at the timezone of the sender?
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Kevin van de Riet criou uma publicação,
Disable API individually instead of all.
At this moment we can only delete a API key, I would like to purpose a disable function per API key. At this moment we can disable the API but then we would disable all API's. I know there is a opt...
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Kevin van de Riet criou uma publicação,
View that show tickets that the agents are now working in.
My request is simple, i just want to see the tickets that our agents are at that moment working on. You guys have the "eye" icon that shows when somebody is in the ticket. I want to have the option...
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Kevin van de Riet comentou,
+1
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Kevin van de Riet criou uma publicação,
Trigger: Based on text or source of ticket
At this moment, Zendesk only allows to create triggers on the HTML variant of the ticket. There should be a option that also allows to make that trigger check the text or source of the ticket. Wit...
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Kevin van de Riet comentou,
For us this would also be beneficial. for both training as quality.
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Kevin van de Riet comentou,
You can add this with standard HTML. Just like this: <a href="url">link text</a>
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Kevin van de Riet comentou,
I'd also like this function.
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Kevin van de Riet comentou,
@Zendesk - Any update?