MTech Systems

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Restricting tickets visibility to Brand

Still important to me and my team!  Restricting one of our brands to be accessible by only one group would make life much better for us.  Thanks. 

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• MTech Systems
• Criado 9 de outubro de 2019 19:22
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Restricting tickets visibility to Brand

I completely agree.  This needs to happen!  I need all agents to have access to all brands except for just one brand.  That one brand needs to be private for only a select group of folks.

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• MTech Systems
• Criado 6 de março de 2019 21:54
• 3 votos

1. Comunidade
2. Feedback - Help Center (Guide)
3. Ability to show On-hold Status on Customer Portal

Nicely stated Mike Pociask.  We're in the same situation also as a tech company.  My agents are analysts.  Comparatively, we have a relatively lower volume of tickets but many of the tickets that w...

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• MTech Systems
• Criado 6 de março de 2017 23:07
• 1 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Ability to show On-hold Status on Customer Portal

We have the same use case.  On-Hold is with development/ product management.  We still need to follow-up with the customer regularly, but the Support team has done its job.  Development/ product ma...

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• MTech Systems
• Criado 5 de julho de 2016 22:18
• 1 voto