Chris Heap

+1 for this feature. We have over 5 brands each with a dedicated support team that really have no interaction with tickets relating to other brands. Another related consideration for this is for suspended tickets to be available to each brand, having to grant access to all tickets to be able to manage suspend tickets is not good.

+1.

Good to see Benjamin's note that this is back on the agenda. 

The content itself isn't a main issue for us it's the inability to change the icon\avatar that is applied to the email. Having gone to a lot of effort to create multiple brands to not be able to specify our own branding should people follow our articles is a major downer.

Everything going out with the Zendesk logo, if there is a trick to avoiding this in the meantime then please advise.