Vladimir Shkuratov

1. Email
2. How to solve issues with the email channel
3. Why do emails thread to the wrong ticket?

Hi Anna Lainfiesta We have external system sends emails to Zendesk and every time in generates new ticket in Zendesk despite the Subject, Sender and Receivers are the same? Can you recommend  the w...

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• Vladimir Shkuratov
• Criado 28 de abril de 2022 09:43
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Views limitation

Hi Zendesk Team,  12 views it's clearly not enough for large teams and we use 3-rd party addons to compensate this limitation. Can someone  please confirm when this going to be changed? Thanks.

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• Vladimir Shkuratov
• Criado 14 de outubro de 2021 15:51
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hide Groups from request assignment.

Hi Nicole, Do you know if "Assignment Control" will updated to v2 or it will be stopped after 15-th of October?

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• Vladimir Shkuratov
• Criado 17 de setembro de 2019 11:31
• 0 voto