David

@Killian Our app has the ability to generate read receipts and tag unread tickets. While that does not solve the bounced email issue, it does provide a way to create business rules to address this use case. It is possible to attempt to verify invalid email addresses, but the way many mail servers are set up to thwart spammers leaves the value of that service as questionable. One way to address this is to handle this issue is to address tickets that have not been opened within a certain timeframe.  Our Free app that generates read receipts and tags unread tickets which allows you to do this. You can check it out here: Read Receipts

David

To be revised.

Hi! We solved this problem! Our app is now live on the Zendesk app marketplace: https://www.zendesk.com/apps/support/my-read-receipts/ Please feel free to use 'FIRSTMONTHFREE' to have the first month for free! David  

Hi!

Our app is now live on the Zendesk app marketplace:

https://www.zendesk.com/apps/support/read-receipts-for-zendesk/

Please feel free to use 'FIRSTMONTHFREE' to have the first month for free!

David

And I will e-mail my beta testers and tell them they may want to remove their e-mail address.

I apologize for not posting a URL we were so focused on making the product work. People can go to myreadreceipts.com and sign-up there. I will update my prior posts with this URL and not request contact information. 

Hi Katherine,

What is the best e-mail or support e-mail address to reach you at?

David

We wanted the same functionality because I am OCD about customer service. If I have not heard back from a customer in a timely manner I would like to know if they have opened my e-mail so I created an app that does the following:

 1. Anytime a ticket is created or the comment is updated by staff we are able to automatically insert a comment update like the picture I have attached a screenshot of it in action.

 2. We will be adding additional functionality as well as advanced analytics & reporting as well. 

We have 7 happy beta testers and are looking for 3 more before we deploy to the app store.

If you are interested in beta testing please go to MyReadReceipts.com and enter your e-mail.

David

We wanted the same functionality because I am OCD about customer service. If I have not heard back from a customer in a timely manner I would like to know if they have opened my e-mail so I created an app that does the following:

 1. Anytime a ticket is created or the comment is updated by staff we are able to automatically insert a comment update like the picture I have attached a screenshot of it in action.

 2. We will be adding additional functionality as well as advanced analytics & reporting as well. 

We have 7 happy beta testers and are looking for 3 more before we deploy to the app store.

If you are interested in beta testing please go to MyReadReceipts.com and enter your e-mail.

David