David

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Notify agent if requester email is bounced or rejected

@Killian Our app has the ability to generate read receipts and tag unread tickets. While that does not solve the bounced email issue, it does provide a way to create business rules to address this ...

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• David
• Criado 1 de setembro de 2019 22:48
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

To be revised.  

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• David
• Criado 2 de abril de 2018 00:23
• -1 votos

1. Comunidade
2. Zendesk Suite Q&A
3. How can I tell if users read/open our support replies?

Hi! We solved this problem! Our app is now live on the Zendesk app marketplace: https://www.zendesk.com/apps/support/my-read-receipts/ Please feel free to use 'FIRSTMONTHFREE' to have the first mon...

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• David
• Criado 9 de fevereiro de 2018 17:03
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Requester ticket view tracker

Hi! Our app is now live on the Zendesk app marketplace: https://www.zendesk.com/apps/support/read-receipts-for-zendesk/ Please feel free to use 'FIRSTMONTHFREE' to have the first month for free! Da...

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• David
• Criado 9 de fevereiro de 2018 16:21
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Requester ticket view tracker

And I will e-mail my beta testers and tell them they may want to remove their e-mail address.

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• David
• Criado 27 de novembro de 2017 17:50
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Requester ticket view tracker

I apologize for not posting a URL we were so focused on making the product work. People can go to myreadreceipts.com and sign-up there. I will update my prior posts with this URL and not request co...

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• David
• Criado 27 de novembro de 2017 17:44
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Requester ticket view tracker

Hi Katherine, What is the best e-mail or support e-mail address to reach you at? David

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• David
• Criado 27 de novembro de 2017 16:41
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Requester ticket view tracker

We wanted the same functionality because I am OCD about customer service. If I have not heard back from a customer in a timely manner I would like to know if they have opened my e-mail so I created...

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• David
• Criado 23 de novembro de 2017 20:11
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. How can I tell if users read/open our support replies?

We wanted the same functionality because I am OCD about customer service. If I have not heard back from a customer in a timely manner I would like to know if they have opened my e-mail so I created...

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• David
• Criado 23 de novembro de 2017 20:10
• 0 voto