elle tucker
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elle tucker comentou,
+1 on this issue. We really need to be able to see the problem ticket subject, and report directly on problem tickets and # of linked tickets.
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elle tucker comentou,
Hi, I would also like to know the above. The Last Week date range selects Sunday-Saturday instead of Monday-Sunday. In previous comments this was stated to be an error. When will this be corrected?...
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elle tucker comentou,
For the example in which an agent creates a ticket for an end user, I understand why first reply time is not available because the Agent makes the first public comment, but how can we assign an SLA...
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elle tucker comentou,
Similar to how we can export all the tickets in a view, I would love to have that feature built in to the product for linked tickets to a problem ticket. This would allow us to export all tickets t...
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elle tucker comentou,
Hi Heather, I did add a tag to these feedback tickets when they come in and unfortunately, it is not adding the SLA trigger until an agent responds to the original bad feedback ticket. Attaching a ...
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elle tucker criou uma publicação,
Re-opened tickets from survey feedback do not have an SLA
We have recently implemented sorting our queues in our views by SLA breaches. There are a few segments of tickets that are not pulling into an SLA framework and are not receiving an SLA. One of the...
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elle tucker comentou,
Came here with the same question as Francesco.
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elle tucker comentou,
Is the Time Axis feature not available for calculated attributes? I created a new "Ticket Created - Hour Ordered" attribute so I could rename the values (e.g. 0 > 12am, 1 > 1am, etc.) and reorder t...