Nick Misewicz

I find it odd that there is no way to modify the amount of times the main greeting repeats.  This is very important for us to be able to control.  If we have a longer main greeting, then the customer may have to wait up to 3-4 minutes to just get connected to someone. 

 

I know we can set up another active route and include a "press X to get help directly" but that does not help us being able to control the customer environment and experience.