T Davis

Adding another voice in favor of this idea. Others have already noted how convoluted workarounds are required for basic integration with almost every platform besides the few with supported connectors. Setting-up complicated intermediary solutions to configure request headers is both costly and unsustainable.

It was a feature gap 3 years ago. Now, custom headers and conditional logic are standard functionality among many of the countless ZenDesk competitors–some of which are younger than this thread! Basic integration features like this have become ubiquitous, and so I struggle to recommend ZenDesk to any of my customers with multiple systems because of the lack of a timeline( or even a response) on this topic.