Josh Kelly

1. Support
2. ...
3. Security and user access in Zendesk Support
4. Permitting only users with approved email addresses to submit tickets

Brett Bowser question concerning your post earlier: Hey Richard, The suspended request would need to be manually recovered but any future requests would be created normally. Let me know if you hav...

• Visualizar comentário
• Josh Kelly
• Criado 25 de fevereiro de 2022 21:54
• 0 voto

1. Objects and rules
2. ...
3. Workflows
4. Setting your schedule with business hours and holidays

Is there a setting to enable Schedule settings for custom roles outside of Administrator?

• Visualizar comentário
• Josh Kelly
• Criado 19 de janeiro de 2022 22:19
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. "Requester can see this comment" default setting

Echoing all previous posts, Prodigy would love this setting - I can't think of a reason this would be on by default, why would a customer care if their issue has been merged together? As it stands,...

• Visualizar comentário
• Josh Kelly
• Criado 30 de março de 2021 20:23
• 1 voto