Maik Künnemann
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Atividade mais recente por Maik Künnemann-
Maik Künnemann comentou,
It shows once again how Zendesk doesn't care about their own customers. A thread full of negative feedback and requests not to roll this out, but Zendesk just doesn't care and they do their thing. ...
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Maik Künnemann comentou,
We have the same issue - the linked EAP is no longer available. Whats the status of this? This was more than 2 years ago.
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Maik Künnemann comentou,
There is a request, but still no feedback from the product manager Amisha Sharma . https://support.zendesk.com/hc/en-us/community/posts/4408860670106-Customize-Agent-Workspace
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Maik Künnemann criou uma publicação,
follow up ticket connection is missing after restoring suspenden tickets
If a reply to an already closed ticket ends up in the locked tickets and is subsequently restored, no connection is made to the original ticket. Accordingly, the note in the follow up ticket is mis...
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Maik Künnemann criou uma publicação,
Webhook activity log with request URL
If I use a webhook with a ticket id placeholder inside the url, the activity log dont show any information about the used url. So I don't know anything about the request if the body was empty. Coul...
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Maik Künnemann comentou,
Hi Scott Allison The last 3 years it was possible to activate a SLA with a ticket update via API and a empty end user comment body: {"ticket": {"comment": {"body": "","author_id": 376666831978,"p...
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Maik Künnemann comentou,
Hi Scott Allison The last 3 years it was possible to activate a SLA with a ticket update via API and a empty end user comment body: {"ticket": {"comment": {"body": "","author_id": 376666831978,"p...
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Maik Künnemann comentou,
If I use a webhook with a ticket id placeholder inside the url, the activity log dont show any information about the used url. So I don't know anything about the request if the body was empty. Coul...
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Maik Künnemann comentou,
The problem is the wrong check mark, not the visible ticket. The ticket can be in the view, but not with a check mark for "skill match", when the other view said "no skill match"
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Maik Künnemann comentou,
Hi @... there is a bug if a ticket has no skills: - the view column "skill match" said "match" - the view condition "skills" said "no match" It must be equal - either a ticket without skills is int...