Lu Miller

1. Comunidade
2. Feedback - Ticketing System (Support)
3. "Requester can see this comment" default setting

Following up, we are currently testing a third-party app (https://www.zendesk.com/apps/support/quick-merge/) that has improved the merge process end-to-end, including defaulting to *not* notifying ...

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• Lu Miller
• Criado 30 de abril de 2018 17:16
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. "Requester can see this comment" default setting

Hi Nicole, About 30 tickets/day where we uncheck the "Requester can see this comment" 100% of the time. Our peak month was 73/day. We limit the number of times someone can write in per day, so this...

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• Lu Miller
• Criado 31 de janeiro de 2018 00:05
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. "Requester can see this comment" default setting

We're in the same boat here at Pinterest. We'd love to see this addressed.

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• Lu Miller
• Criado 12 de dezembro de 2016 18:19
• 4 votos