Matthias Miltenberger
Optimization Support Manager at Gurobi
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Matthias Miltenberger comentou,
Content tags are pretty cool but we stumbled upon a small issue that could be addressed: The list of possible tags to select from only shows the first 20 entries and it is not clear that there are ...
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Matthias Miltenberger comentou,
This is definitely a welcome improvement!
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Matthias Miltenberger comentou,
Properly working links would make the bot way more useful.
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Matthias Miltenberger comentou,
To add some more info about this topic: It is easy to support LaTeX formatting for pretty math notation in Gather and Guide by just adding this line to the document_head.hbs file to activate MathJ...
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Matthias Miltenberger comentou,
Thanks, Dave! Please, feel free to suggest a better solution to update CCs on a ticket based on some condition. I don't exactly like my solution - it just appeared to be the only feasible way to im...
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Matthias Miltenberger criou uma publicação,
Tip: Use Webhooks and triggers to add CCs to a ticket
We figured out a way to add CCs to a ticket based on conditions defined in a trigger. First, you need to set up a webhook with the endpoint https://<company-name>.zendesk.com/api/v2/tickets/{{ticke...
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Matthias Miltenberger comentou,
Hey Brett! The solution is already here in this post. Everyone looking for how to add CCs to a ticket automatically will be able to find this. Maybe you can turn this into a proper guide article in...
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Matthias Miltenberger comentou,
We figured out a way to add CCs to a ticket based on conditions defined in a trigger. First, you need to set up a webhook with the endpoint https://<company-name>.zendesk.com/api/v2/tickets/{{ticke...
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Matthias Miltenberger criou uma publicação,
LaTeX support in tickets
Hi Zendesk Team! It is easy to support LaTeX formatting for pretty math notation in Gather and Guide by just adding this line to the document_head.hbs file to activate MathJax: <script src='htt...
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Matthias Miltenberger comentou,
Not being able to copy-paste correct Markdown snippets is a major issue. We have defined many custom snippets that are not working correctly anymore due to this bug. No one needs this live preview ...