Matthias Miltenberger

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Ability to paste images when "Require authentication to download" is turned on

Any update on this, Zendesk?

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• Matthias Miltenberger
• Criado 20 de abril de 2023 10:14
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. I should be able to create a view for the tickets I'm CC'd on

Any update on this, Zendesk?

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• Matthias Miltenberger
• Criado 20 de abril de 2023 10:12
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Markdown for customers

Any update on this, Zendesk?

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• Matthias Miltenberger
• Criado 20 de abril de 2023 10:11
• 0 voto

1. Comunidade
2. Feedback - Community Forums (Gather)
3. Markdown support

Any update on this, Zendesk?

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• Matthias Miltenberger
• Criado 20 de abril de 2023 10:09
• 0 voto

1. Comunidade
2. Feedback - Community Forums (Gather)
3. Inline code formatting in Zendesk communities

Has there been any progress regarding the inline code formatting? It's a shame that this is still not possible with the only (lackluster) workaround being to use LaTeX math mode and specify the "co...

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• Matthias Miltenberger
• Editado 20 de abril de 2023 10:05
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Whitelist users in community forums

This would be very helpful and could increase user acceptance of the forum. People don't want to be treated like newcomers when they have been community members for a longer time. At the same time,...

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• Matthias Miltenberger
• Criado 2 de março de 2023 10:20
• 0 voto

1. Zendesk updates
2. Announcements
3. Announcing improved Agent Workspace ticket tabs

Thanks for making this change! A better way of handling this would have been to include a new configuration option so people can choose which view they prefer.

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• Matthias Miltenberger
• Criado 2 de março de 2023 10:15
• 7 votos

1. Guide
2. ...
3. Working with articles in the knowledge base
4. About content tags

Content tags are pretty cool but we stumbled upon a small issue that could be addressed: The list of possible tags to select from only shows the first 20 entries and it is not clear that there are ...

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• Matthias Miltenberger
• Criado 22 de novembro de 2022 08:50
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Need feedback on the release of a Markdown enhancement in Agent Workspace

This is definitely a welcome improvement!

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• Matthias Miltenberger
• Criado 26 de julho de 2022 09:41
• 1 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Answer Bot / Messaging - Insert Custom Links

Properly working links would make the bot way more useful.

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• Matthias Miltenberger
• Criado 15 de julho de 2022 13:24
• 0 voto