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Debbie Singson
Entrou em 16 de abr. de 2021
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Última atividade em 22 de out. de 2021
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Atividade mais recente por Debbie Singson
Debbie Singson comentou,
Apparently, not enough people have asked for it yet, as this request was dated 2-1/2 years ago ... still waiting.
Exibir comentário · Publicado 28 de out. de 2019 · Debbie Singson
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Debbie Singson comentou,
I agree. There are many limitations with Talk and transferring calls has been a big frustration for us. We also really need extensions, so a call could go directly to an agent if the customer has worked with them before, or can easily be transferred me or one of my people - whether or not we are "online"!
Second question. Why are Chat and Talk so different? They should have similar screens and similar ways of logging in and out, viewing stats, etc. They are two completely different programs. It is like they are coming to us from two different companies.
Exibir comentário · Publicado 26 de abr. de 2018 · Debbie Singson
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Debbie Singson comentou,
And still, no blind transfer. sigh
Exibir comentário · Publicado 15 de mar. de 2018 · Debbie Singson
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