Davin T

I would like an update also. 

Hi all, we have just signed up to the Zendesk suite as it seems to give us the support platform that we need. The one function we are disappointed with so far is not having the ability to have the calls ring simultaneously. As we are a small team of 4 (echoed by a few other commenters here), we need to be able to pick up calls within the first minute instead of having the calls bouncing around agents.