Renee Cary

1. Comunidade
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

Has Zendesk come up with a solution for this yet?

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• Renee Cary
• Criado 27 de agosto de 2019 12:06
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A
3. View of Internal Notes

Stef, I have set up all of my views and triggers. 30 of them (rolling eyes emoji) and they are working well. I followed McAbes's suggestion above regarding the trigger and tag set up and then appli...

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• Renee Cary
• Criado 29 de setembro de 2017 06:40
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. View of Internal Notes

I think the point here is that once you have set the view to all agents, then all agents can view each others internal notes.  The point is that only that agent should be able to view that view.   ...

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• Renee Cary
• Criado 21 de setembro de 2017 08:29
• 0 voto