Amy

1. Comunidade
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

We moved over from RingCentral back at the end of 2017 and since then our call pick up rates have been lower with Zendesk. Even with a fully stocked team, our highest % acceptance is 87%, which sti...

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• Amy
• Criado 24 de abril de 2018 12:23
• 0 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Zendesk Voice: New call notification through speakers, call through headset

Any news on the review @Nicole? We've recently moved over to Zendesk Talk and our acceptance rates have tanked as the team aren't always sat there with their headsets on to know when a call is comi...

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• Amy
• Criado 2 de fevereiro de 2018 15:06
• 0 voto