Crystal Bishop

At this point, this request is 7 years old. Seven years old. Many many customer comments have said that this would be a very valuable addition to ZenDesk for their ease of use and productivity.

If there ever was a requirement to pay attention to customer requests and elevate them to a more urgent timeframe OR make a statement of 'Will not fix/implement', a seven year old request should fit that definition.

In a previous sustaining engineering management position I held in the past - a seven year old request would never pass muster.

Act to move forward. Remove the request as un-doable, or make it happen! Don't leave us hanging any longer...

 

+1

I also have to tell agents to ignore the home page and only use the views... 

The home page dashboard would be a nice place to do the following:

1) Post specific widget reports you want the agents to see (SLA success rate?)

2) Set a default ticket view below the widget reports. Maybe the default would be 'Your Unsolved Tickets'