Sarah Dobson

@Felix

Thanks for responding - I had to go to a different admin's account to find this section. The way you've written your instructions, it looks like Channels should be a button to press, not a subsection of Settings. Thanks!

@Felix

I'm having the same issue as Brian, where I get the error message "The username or password you have entered is incorrect."

It appears the Settings > Channels section doesn't exist. I looked in both my account and our primary Zendesk admin's account. Neither one had any kind of Channels section. Is there another name for this section?