Cyrup
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Cyrup comentou,
This is amazing, thanks!
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Cyrup comentou,
Hi all, I've seen a similar thing done on another help center: I heard on the grape vine that this is done by simply adding a tag such as "KB_pin" or similar to the article labels. I'm on a real...
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Cyrup comentou,
Comentário oficial Hi all! I have attached an image of how we currently have it set up and it is working. I am not sure if this follows the default one. Sorry for not updating my thread when we had it worked out. ...
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Cyrup comentou,
'Update via email' is mandatory (see the image I posted), underneath must meet ALL the follow conditions. To test the trigger I was replying via Zendesk Support. I have been tracking agent first-...
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Cyrup criou uma publicação,
Auto assign tickets on first reply
RespondidaHello, I tried to set up a trigger that would auto-assign tickets to the agent who first responds with a public comment, as described once in a Zendesk post (it may have been this one but I swear...